Inbound call automation for law firms.

The problem

Law firms live on intake. A potential client calling about a personal injury case, a contract dispute, or a custody matter is almost always calling multiple firms. The first one to answer, ask the right questions, and convey competence gets the retainer. If that call goes to voicemail, the client moves on — they're in a moment of urgency and they're not leaving a message.

Most small to mid-size firms rely on a receptionist or paralegal to handle intake calls alongside other responsibilities. During court appearances, depositions, or lunch breaks, the phone goes unanswered. Firms that use answering services get basic messages but no qualification — the attorney still has to call back and spend 10 minutes determining whether the case is even a fit.

• Prospective client calls go unanswered during court hours and after 5 PM
• Answering services capture names and numbers but no case details
• Attorneys spend 10–15 minutes per callback qualifying cases that don't fit
• High-value case inquiries mixed in with existing client calls and vendor solicitations
• No structured intake data — case type, incident date, and jurisdiction captured inconsistently

What changes with Audexly

The voice agent handles initial intake on every prospective client call. It identifies case type, qualifies key facts — incident date, jurisdiction, existing representation — and routes qualified leads to the appropriate attorney with a structured intake summary.

• Every prospective client call answered immediately, 24/7
• Case type and key facts captured in a structured intake format
• Cases that don't match the firm's practice areas declined gracefully
• Qualified leads routed to the right attorney based on case type and availability
• Full intake summary pushed to your case management system